National Standard for Strategic Emerging Industries Drafted by CSG Highly Affirmed by National Energy Administration

A few days ago, Standardization Center of China Electricity Council convened in Guangzhou the review meeting of the outline of Guidelines for the Evaluation of Interruption Hours of Customers (hereinafter referred to as “the Guidelines”). National Energy Administration sent representatives to attend the meeting and highly affirmed CSG’s management of interruption hours of customers (IHC) and its preparation for the National Standard for Strategic Emerging Industries. It is the first time that the company compiles the national standard as the main drafting unit.

The Guidelines put customer experience first and are based on objectives and comprehensive statistics of IHC. It takes the new situation of customer service under the market environment into consideration, and develops standard for IHC in accordance with the characteristics of customers. All above measures reflect that CSG profoundly meets national standards in terms of IHCmanagement, customer segmentation management, overall customer services, etc., which is of great significance in promoting customer service under the market environment.

The Guidelines are mainly compiled by the company’s Marketing Department and SEPRI with the participation of Guangdong Power Grid Company, Shenzhen Power Supply Bureau, State Grid Hunan Electric Power Company, etc.